The age of the “Git Citizen”

I was at the “building perfect council web sites” event  at Olympia today.

Interesting opening talk by Jos Creese who is Head of IT at Hampshire CC and President of Socitm for the year.

Lots of stuff I didn’t agree with but more that I did, so on balance a good talk. I bumped into another head of web service at another council who ”thought it was the best speech by a Socitm president she had heard.”  “He was saying all the things we have known for years”  she said. I’m not certain about that but he certainly pressed some of the buttons.

He talked about re-shaping council offerings for the digital age and how sites should be developed in line with customer demand. He encouraged a degree of personalisation of the sites but that personalisation should be under users control.

One aspect of his talk I agreed with was his view that  Partnership web site construction is a good thing. He said that Hampshire shared with over  1000 sites of different sorts.

When asked a question about costs of all this he said “We are not able to do it on our own” whilst talking of shared services.

He made it clear we were set for radical change which we should welcome.   And perhaps some of those changes , with sharing more information and answering social media sites,  may  increase the number of FOI requests. This, he argued, was the inevitable bow-wave resulting from such huge changes and we should be ready for it.

He said we should take a leap of faith with what we are doing, much as we did I suppose at the birth of use of the web and e-mail. There may be political issues but we should press ahead removing the silo mentality in our sites; the public is blind to those silo’s.

Another aspect that chimed with me was his suggestion that we remove the bureaucracy surrounding much of what we do – that is getting rid of  rigid policies and procedures. Perhaps, he suggested, we should allow the managers to be more in control. Hmmm. I cant somehow see UK Local Government releasing the reigns with the alacrity, or for that matter the ease, he is suggesting. Ours is a controlled society, some of that control is political, and I cant see that changing very quickly, can you?

Next there were three talks by people involved in social networking.

First came a talk by  Dr. James Munro from Patient Opinion which seemed to be part of the NHS (Not so. See comments below. PDB. I’ll be elevating James to the peerage next) with a very specific, and in my opinion excellent, intent to make it easy for patients to comment on their NHS.

The service looked good. It allowed people to post up their opinions about NHS service,  good or bad, and he in my experience, unsurprisingly, they get a lot of positive comments. The NHS departments concerned can see these comments and can reply and if they change the service they can tell the complainant what they have changed, Excellent. Really good. Why don’t we have that on our web sites? Anyway go and take a look for yourself and use it if you have good or bad service at the hands of the NHS.

Next came a talk by Jane Postlethwaite  from Brighton and Hove. She is their Social media Officer. Much of what she said, though I didn’t hear a great deal being at the back and her being a tad quiet, seemed obvious but… she did say they are coming up with a social media policy. Despite Jos Creese asking us to be less bureaucratic I would like to have a look at that.

Lastly a piece by Nick Booth from PodNosh and founder of Helpmeinvestigate.com. Now this may be the bane of our local government lives but it was an excellent talk.

Nick suggested this was the age of the “Git Citizen” who would ask the  why, how, where and how much etc. because the web has made it possible for them to do so.

The part I liked was the video showing Nick harassing parking attendants (or maybe policemen) for parking illegally. Ace. Loved it and yes it does help that it was in Birmingham and yes I am a Brummie.

Nick entreated us to:

  • Link to everything with permanent links with RSS feeds to just about everything.
  • Tag it all with place names
  • Produce consumable content on our pages
  • Ensure our content is embed-able ( videos etc)
  • And to share data openly..

Doing this would ensure the volunteers who do all this “stuff”can get at our data and do something with it.

An interesting day and as ever a little like the curates egg… good in parts. Nice little earner for Socitm though so that’s alright then.

Peter Barton

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5 thoughts on “The age of the “Git Citizen”

  1. Great write-up, Peter, thanks for sharing!

    Nick Booth is a great speaker and a great guy, and I love the way he’s happy to share that video, in which he is being, frankly, a total git.

    Quick note on Patient Opinion – they aren’t as far as I am aware part of the NHS, rather a third party social enterprise which the NHS have had the wherewithal to work with.

  2. Good post – and thanks for the kind words about Patient Opinion.
    Just to confirm Dave’s comment, in fact Patient Opinion is a not-for-profit social enterprise entirely independent of the NHS.
    There are good and bad things about this (e.g. it’s scary and insecure, but we love the autonomy it gives us to pursue a vision) – but we think it is important.
    We’re not sure whether we could do something very similar for councils, but we’re certainly open to the possibility – and talking to a few folk too.

  3. I have to agree with your comments about Jane Postlethwaite’s talk. Everything she said was pretty obvious and what most people are already doing.

    I wonder if we could’ve had a better talk on social media by a council that is doing really well and pushing the boundaries with it (like Coventry or any of the website mentioned in the twitter gritter report by Socitm)!!

    I didn’t think i learnt anything new from her and think our team hear could’ve done a better job.

    Nice write up though – and a good day overall.

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